Terms of Service

Gratio is provided by ClanHQ Private Limited, Amrapali Grand, Greater Noida 201306, Uttar Pradesh, India. Email contact@gratiohq.com. In these terms, "we" means ClanHQ, and "you" or "the customer" means the company that signs up for Gratio and agrees to these terms through the person who signs up for it.

Gratio is an online service for employee recognition and engagement: kudos, celebrations, clubs, events, announcements, polls, surveys and insights. You choose which features your company uses and can change them at any time.

The person who signs up becomes the Owner of your company's workspace. The Owner can invite admins and employees and give them permissions. You are responsible for who you invite and what permissions you give.

A new company can try Gratio free for 7 days for up to 50 people, without a card. To keep using Gratio after the trial, choose a plan. A founding pilot, if we agree one with you in writing, is free for 30 days.

If you do not choose a plan, your workspace may be paused and later deleted. We tell the Owner by email before anything is deleted.

Our prices are published on gratiohq.com. You pay per person per month for the features you choose, or one price for everything, plus a yearly platform fee. Prices exclude taxes; in India GST is added.

We may change prices for future periods. We will tell the Owner at least 30 days before a change applies to you.

Your company owns the information you and your people put into Gratio. We use it only to run Gratio for you, as described in our Privacy Policy and Data Processing Agreement, which form part of these terms.

You are responsible for having a lawful basis for the employee information you upload, including dates of birth and joining dates, and for telling your people that your company uses Gratio.

You and your people must not use Gratio to:

• post anything unlawful, harassing, hateful, sexually explicit or that infringes someone else's rights
• share other people's personal information without a right to do so
• try to break into, overload or reverse engineer Gratio, or reach another company's data
• send spam or use Gratio for anything other than your own workplace

Your admins can moderate content in your workspace. We may remove content or suspend access where the law requires it, or to protect people or the service, and we will tell the Owner unless the law prevents us.

AI help, such as polishing a kudos, is off until your Owner turns it on. When it is on, the text being worked on is sent to an AI provider with people's names replaced by placeholders. AI suggestions can be wrong; the person writing decides what to post.

We work to keep Gratio available and secure, but we do not promise it will be uninterrupted or free of errors. We improve Gratio continually. If we remove a feature you pay for, we will tell you in advance and adjust what you pay.

You can stop using Gratio at any time. We may end or suspend the service if you seriously or repeatedly break these terms or do not pay, after telling the Owner and, where we reasonably can, giving you a chance to fix it.

When the agreement ends you can ask us for a copy of your data. We then delete your workspace's data as described in the Privacy Policy, keeping only what the law requires, such as invoices.

Nothing in these terms limits liability that cannot be limited by law. Otherwise, neither of us is liable for indirect or consequential losses, or for lost profits or revenue.

Our total liability to you in any 12 months is limited to the fees you paid us for Gratio in those 12 months.

These terms are governed by the laws of India. Courts at Gautam Buddh Nagar, Uttar Pradesh, have jurisdiction. Before going to court, we will both try in good faith to settle any dispute by talking.

We may update these terms. We will tell the Owner about important changes before they apply. The version in force is always at gratiohq.com/legal/terms. Questions: contact@gratiohq.com.